FAQ

• When was jiraffe Threads founded?

October of 2018 in Wilmington, Delaware.

• Where is the brand located? 

Right now we are in Maryland! 

• Do you have an email I can reach out to for support?

You can reach out to support@jiraffethreads.com at any time if you have any questions. 

• How much money goes to the Giraffe Conservation Foundation and other charitable causes?

10% of all profits go to the GCF and other selected foundations and charities! GCF is the only NGO in the world that concentrates solely on the conservation and management of giraffe in the wild throughout Africa.

• How much money have you donated so far? 

We started donating Jan 2020 and have donated over $5,000 to various charities.

• When will I get notified about my order?

As soon as you place your order you will receive confirmation to your selected method of communication (text, or email). Once your order ships you will receive another message with your tracking information.  

• Do you ship outside of the United States?

Yes, we ship to almost every country in the world! 

• What is your return policy?

We are able to accept returns up to 50 days of your purchase date. 

• If I need to get a refund on a return, how long will it take to get it?

Typically, returns take between 3-5 days to process and you will receive an email from us confirming the refund. If you have any questions please reach out to our support team by emailing support@jiraffethreads.com. 

• Do you have recommended washing instructions?

Great question! We recommend that you turn your exclusive jiraffe Threads designed shirt inside out for washing to preserve the design. Washing in cold water with other likes colors works best.