Refund policy

🦒 RETURNS & REFUNDS

We want you to feel seen, heard, and taken care of.

If something isn’t right, we’ll work with you to make it right.

📦 Returns

You have 14 days from the date your order was delivered to request a return.

To qualify for a full return:

• Items must be unworn, and unused
• Items should be in the same condition you received them

We’re building something meaningful and your experience matters!

💳 Refunds

Once we receive and inspect your return, we’ll email you to confirm it arrived and let you know whether it’s approved.

If approved:

• Your refund will be automatically sent to your original payment method
• Expect processing to take 3–5 business days

If you’re unsure about anything — reach out. You’re not alone.

 

 

 

✉️ Need Help?

 

Email us at james@jiraffethreads.com.

We stand tall with you.